Frequently Asked Questions |
| Q. How do I activate my new card? |
A. Simply call our Interactive Voice Response (IVR) unit at 1-877-564-7826 and enter your 16-digit card number. When prompted, enter your default PIN as given to you by your company followed by the pound (“#”) sign. To activate your new card, listen and respond to the remaining prompts.
For additional activation assistance, please refer to the instructions that accompanied your card.
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| Q. Where can I use my card? |
A. After your card has been activated and loaded with value, you have the ability to immediately access cash at PLUS, STAR and other ATMs. For an ATM location nearest you, please call 1-800-THEPLUS or Visit the “Where can I use my card” section of the web site. (www.visa.com) You may also use your card to pay for goods and services at Point-of-Sale (“POS”) terminals that accept STAR, MAC and NYCE debit cards.(Many merchant locations will also give you CASH back with these types of transactions.) Your card may also be used to make long distance phone calls through our IVR. To place a long distance call, please call 1-877-564-7826 and follow the prompts.
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Note: When attempting an ATM transaction, always remember to select the Withdrawal and Checking options when prompted.
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| Q. How do I report my card lost or stolen? |
A. Pursuant to the Terms and Conditions of your Cardholder Agreement and Disclosure Statement, it is your responsibility to immediately report your card lost or stolen. You may do this by contacting the company that issued you the card and requesting that the card be disabled. You can also follow the instructions on the back of your card.
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| Q. What if I forget my PIN? |
A. A new PIN can be assigned to you by calling the company that issued you the card.
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| Q. Is there a dollar limit on ATM withdrawals? |
A. The per transaction limit for a withdrawal on most ATMs ranges between $400 and $600. It is also important to note that most ATMs only dispense money in $10 and $20 denominations.
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| Q. Are my funds secure? |
A. Your debit card is protected by a unique Personal Identification Number (“PIN”) and is sponsored by a federally insured financial institution.
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| Q. What if my card balance is not an even amount or less than the minimum ATM dispense amount? |
A. You may deplete the remaining balance on your card by engaging in a Point-of-Sale (“POS”) transaction or by utilizing the Integrated Voice Response unit at 1-877-564-7826 to make a long distance phone call. You may also select to transfer the remaining balance to your bank account by selecting the card to bank transfer option on the Transcom website. If you need information on these services, please contact the company that issued you the card
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| Q. Do I need a PIN to access my account? |
A. Your PIN is a security feature and is required to withdraw cash, request a balance inquiry, make purchases, place long distance phone calls or access this web site.
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| Q. What if my card is accidentally reported lost or stolen? |
A. You should contact the company that issued you the card and they will reactivate your card once your identity is confirmed.
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| Q. What if I insert my card in an ATM and the machine does not give it back? |
A. You should contact the company that issued you the card and they will issue you a new card.
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| Q. What are the benefits of using my TransFUND$ card? |
A. Your TransFUND$ card offers you convenience, security and lower costs versus receiving a traditional check.
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| Q. How do I check the balance on my card? |
A. Simply logon to the TransFUND$ website and select view and cardholder to find out your account balance. You may also check you balance by calling 877-564-7826 and follow the prompts for a balance inquiry.
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| Q. What if my card didn’t receive a scheduled funding amount or payment due to me? |
A. You should contact the company that issued you the card to verify any outstanding payments due to you.
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| Q. Will I be charged a fee at an ATM? |
A. Most ATMs will charge a nominal fee which ranges from $.50 to $2.00. This amount will be deducted from your available card balance in addition to any fees charged by the company that issued the card.
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| Q. Is my card linked to a bank account? |
A. Your card is not a traditional bank account and there are no minimum balances required or high monthly maintenance fees charged.
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| Q. Can I make deposits to my TransFUND$ card from a credit card or bank account? |
A. Your TransFUND$ card can only be funded by the company that issued you the card. Your TransFUND$ card does give you the option to transfer its balance to your bank account by requesting a card to bank transfer on the TransFUND$ section of the Transcom website.
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| Q. How can I use my card to make a long distance phone call? |
A. You can make a long distance phone call by utilizing the Interactive Voice Response (IVR) Unit at 1-877-564-7826.
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